Over the last years, I’ve observed in a number of cases of policy making something that looked like “paying lipservice”, but upon closer analysis turns out to be something else. In order to effectively understand, evaluate and criticise the actions of those responsible for policies and leadership actions, it might be helpful to make a distinction between three modes in which policy-makers and leaders in groups might operate: paying lipservice, ticking boxes, and doing what it takes.

The policies/leadership actions I will describe could be in an organisation, in a local or national government, or any other instance in which someone is engaged in making decisions that affect a group. It might even be something that we can observe in some smaller or less formalised groups in which some people have authority/leadership responsibilities, such as parents in families.

How do “paying lipservice”, “ticking boxes”, and “doing what it takes” differ, and why could distinguishing between them matter? [click to continue…]