The Great Resignation

by Maria on November 27, 2021

I love the various screengrabs that go around Twitter of an American working in the service industry being treated like crap by their manager who just doesn’t get that labour shortages mean power has shifted, and end with the worker quitting. They’re so popular I can only guess some are fake to hoover up extra likes, but the sentiment is real and the data seems to back it up. The Great Resignation is real, probably driven by deaths from covid, caring responsibilities and, it seems, older people leaving the workforce. In the UK, about a million Europeans have left the country, 700,000 of them from London by the first covid summer. Not that you’d know it from most newspapers. You have to infer it from the calls by government ministers for students to pick rotting vegetables and mothers to put in a shift in an abattoir after they drop the kids to school.

I used to always think having suddenly fewer of a certain essential group gave that group more power. Then I read sometime in the late nineties about China’s ‘one child’ policy, how it drove termination of pregnancies with girls, and how scarcity drove kidnapping and general mistreatment of the surviving girls and women as they grew up. Employers and governments have two choices; adapt the labour market to accommodate workers’ greater choices in the new reality, or punitively try and force them to continue behaving as in the old one. Or in the UK, complain about ungrateful (insert minority category)s, do corruption to personally buy yourself out of the broken system, and rail against reality while throwing dead cat after dead cat on the table. In this way, the ‘great resignation’ can mean both people resigning from shitty jobs and conditions, but also becoming fatally resigned to them.

So, yes, I get it. Everything you think will help a disadvantaged group has to be turned and worked extremely hard to its advantage, and you may still lose and end up in worse conditions, but the collective is the only way we’ve ever done useful things. (Albeit James C. Scott’s ‘Two Cheers for Anarchism’ is pithily excellent on how the entrenched left-leaning institutions for absorbing disorder and barely, incrementally bring about just enough change to see off revolutions, reflexively condemn wildcat strikes, incivility, radicalism and so forth. Then they try and absorb it. Sometimes that works, to both good and bad effect.)

ANYWAY, all to say, many years ago I worked in the film industry in Ireland. It was incredibly hard to get a union card unless you came from a family that already worked in the industry. There was a Catch 22 – you couldn’t work on a film unless you had a union card, but you couldn’t get one without showing you’d already worked on a film and got two union members to sign for you. Anyway, I did. (Thank you, wonderful continuity people – at that time generally the only women on closed or small sets – who were willing to sign the card of a stranger.) I worked freelance for a couple of years, temping in offices around north Dublin in the winter and working production in the summer.

The first summer, I worked on a BBC period drama series based on a book by Deirdre Purcell, ‘Falling for a Dancer’. We spent five months on location in Castletownbere, on the Beara Peninsula of west Cork. So many stories about that summer. But the one our current conditions bring to mind is the time the production schedule called for a week of night-shoots. Normally you should have been paid more for them – at least time and a half – but the producer was dragging his feet. We in the production office were cut off from set and generally – correctly – seen as on the side of the producer in most things. Like, if he said that accommodation and per diems were only going to be x, we just implemented it. But for the night-shoots, which were at least half-way through the production and everyone was already running on fumes, we, too, wanted to get paid more. There just wasn’t a way to say it.

Did I mention we were mostly women? In fact, all women, with a male boss who I’d known in college and delighted in telling me that any of us could be sacked at any moment. We weren’t allowed to leave the office, no matter how late it was or that everyone on set had gone home hours before, until the fax with that day’s figures and the next day’s schedule was successfully received by a machine in London. And let’s just say faxes were not the most reliable technology back then. One time, I made a mistake – don’t remember what it was, but I think we can all agree that nobody died – and my old buddy the production manager decided that to punish me I would be required to drive the day’s rushes to Cork, within a time limit that was impossible without going over the speed limit for most of it, and on dangerous, twisty roads. I did. The next day the woman who usually had to do that resumed. How she wasn’t killed or didn’t kill someone, I’ll never know. So yes, the night-shoots.

Word on-set was that the SIPTU union members weren’t happy with the risible extra pay offered. They might even get a rep down from Dublin. (SIPTU was my union, but they had a strong reputation of not giving a toss about production staff, and indeed white collar women in general.) There was lots of gossip and complaining, most of which we only heard in the pub, and largely quelled by budgetary hand-wringing from the producer, a tall, polite Englishman with a handlebar moustache and the faint whiff of pained colonialism in many of his dealings. But probably we were all just going to knuckle under, grumbling, and do the bloody night-shoots for whatever we got, and we in production knew we wouldn’t get anything other than by smiling gratefully.

In marched the sparks. Or I should say, out marched the sparks. The set electricians, without whom you couldn’t plug in a light or set up a camera, announced that they were stepping down, immediately. They belonged to a completely different union, BECTU, if I recall, which was focused on electricians generally and had no particular interest in the film industry, so just let them get on with it. Now, the sparks were their own thing entirely. If I mention the last battle in Narnia and the phrase ‘the dwarves are for the dwarves’ comes to mind, then you know exactly what I mean. They were tradesmen who’d come up through apprenticeships in a completely different industry before moving sideways into film, and they really had no fucks to give when it came to overtime, breaks, or the privilege of Olympic-level eye-rolling at creative lovey-ness. (Given they managed to keep electricity consistently coming for shooting outside in gales and horizontal rain, or indoors in cottages hundreds of yards from any supply, and managed never to electrocute anyone or burn anything down, I think they earned this privilege.) So the sparks, who also drank in a different, arguably grittier pub to everyone else, waited until the first day of night-shoots, when the producer must have thought he was in the clear, and informed the production that they would not be coming to work until they were paid double. And cash in advance.

Out the window flew the comforting fiction that it might be shit but we were all in it together.

Off the producer went to the bank – maybe all the way to Cork? – to return, hours later, with literally bags of money. All in twenties, fresh and newly printed notes which the sparks received gruffly and walked around set fanning out rather cruelly at everyone else.

So, end of the day, the rest of us got paid a bit more, both thanks to and in spite of the sparks – the producer’s claim of a poor mouth both supported and undercut by the handfuls of bank-notes. But we didn’t get nearly as much as they did.

All of which brings me back to yesterday’s condemnation by London’s mayor, Sadiq Khan, of the RMT union members’ announced strike as Tube drivers. Strange/not strange to see a Labour mayor condemn the right to withdraw labour. Of course the RMT guys are out for themselves. Just the demonstration effect of their threatened strike, and the very good wages and conditions they generally have because of it, show the efficacy of collective action, and how no one’s going to love you for it. Just like the sparks, they don’t have to be nice to be right. Bosses can easily use the selfishness of the squeaky wheel to divide and conquer, but they can’t stop us all noticing where the oil is administered. More often than not, the arsehole insisting on his rights and fanning his bank notes at those who would never go that far manages to provoke them into going just a bit further, even as he rolls his eyes at their silly qualms.

I don’t remember if this happened before or after the week of night-shoots, but one day I’d managed to wangle an errand to set and was sitting chatting with the sparks who were, of course, on their tea break. Someone asked what we’d all do if we won the lottery, which had recently been introduced into Ireland. I said something or other about giving up this work to, probably, make my own films, then someone else said something about perpetual holidays. I asked the most senior spark if he’d give up work if he won. He laughed and shook his head. “I wouldn’t give up work,” he said, “But I’d be very fucking cheeky.”

{ 23 comments }

1

Chris Bertram 11.27.21 at 9:42 am

Makes me think of Hirschmann’s Exit, Voice, and Loyalty.

2

superdestroyer 11.27.21 at 2:36 pm

But if employers tolerate bad behavior from employees then the customers walk away. The real skill in management is keeping both the employees and the customers happy. The pandemic has made that much harder to do.

3

MisterMr 11.27.21 at 4:44 pm

“But if employers tolerate bad behavior from employees then the customers walk away”

Only if the bad behaviour is directed towards the customers.

4

Alan White 11.27.21 at 11:31 pm

A terrific tale terrifically told. As a former university employee, I longed for us to unionize, which was denied us for most my career. Then under a democratic governor, we were given the opportunity and we went for it. Then a republican governor came into office before the deal was sealed, and he passed a bill with a like-minded legislature to forbid state employees from unionizing. I literally had my union card in hand when the bill was signed and the card became at best a bookmark. Faculty then saw only one raise in the next 10 years.

5

John Quiggin 11.28.21 at 12:28 am

IIRC, the ruling class responded to the population reduction caused by the Black Death with laws against vagrancy (“sturdy beggars”) aimed, literally, at keeping workers in their place.

6

J-D 11.28.21 at 1:25 am

But if employers tolerate bad behavior from employees then the customers walk away.

Customers won’t like it if employees are insolent to customers, but customers don’t care if employees are insolent to their employers, managers, and supervisors–why should they? Customers will feel the effect if prices go up, but customers won’t care if prices stay constant while the wage share goes up and the profit share goes down–why should they? If employers were to say (I don’t know whether they actually do say this) that the reason they expect employees to endure without complaint poor treatment by management is in order to acculturate them to endure without complaint poor treatment by customers, then employers would be lying.

The real skill in management is keeping both the employees and the customers happy.

There may be exceptions in specific cases, but there is no general tension between these; the general pattern is that the two go hand-in-hand, because happy employees will do more to keep customers happy. The conventional wisdom in my union (for example) is that working conditions for academics are learning conditions for students, and as a generalisation that makes sense.

7

Chetan Murthy 11.28.21 at 8:57 am

“The real skill in management is keeping both the employees and the customers happy.”

I don’t mean to be excessively glib, but this is just wrong. A more accurate way of putting it would be that for any large & successful company, the real skill is in keeping both employees and customers just short of unhappy enough to bolt. If either is happier than that, then there’s money left on the table that the company and its managers could be reaping for themselves. This is the reality.

in the case of employees, management routinely declines Pareto improvements, b/c they want to keep workers down. I remember well that when I worked for a worldwide enterprise I/T company, one of the things I learned was that the most important topic in “first line manager school” was ….. (drum roll) how to deal with the enemy: employees, and their demands. Surprise surprise, this company worked incredibly hard to prevent any union from being formed.
All large and successful companies work hard to “differentiate” their products from the competition. This is MBA-speak for “find ways to make it difficult for customers to switch to competitors”. Again, it’s got nothing to do with keeping customers happy, and everything to do with keeping customers from bolting, by hook or crook. Again, I’ve had lots of experience with that sort of thing, both at that employer, but also watching what competitors did in the same vein.

I mean, it should be crystal-clear why the Great Resignation is happening: people got a taste of what it was like, not being in constant thrall to The Man, and they sure don’t wanna go back. And why would they? zero-hours contracts, no benefits, no job security, and piss-poor wages.

8

Peter T 11.28.21 at 10:43 am

Historical side-note to JQ. In England the initial reaction to labour shortages post the Black Death was to crack down (Statute of Labourers), but this was unsustainable, and wages rose and serfdom declined. In East Europe from the mid 1500s the state/upper class reaction to greater opportunity for the lower classes was to re-institute serfdom – a solution which persisted for the next two centuries or more.

9

reason 11.28.21 at 1:23 pm

I’ve always found striking an unsatisfactory tool for social equalizing because it is only available to some people and not others, and is much more effective for some than it is for others. Ask nurses about that. I would much prefer changes that increase the bargaining power of individuals (i.e. via laws against certain sorts of abuse, via a UBI, or via processes to increase competition in the demand side of labour markets such as public options for instance). Unions can abuse power just as much as monopsonists or monopolists can.

10

Dave Heasman 11.28.21 at 7:19 pm

“Someone asked what we’d all do if we won the lottery..”

11

Dave Heasman 11.28.21 at 7:22 pm

“Someone asked what we’d all do if we won the lottery..”
About 15 years ago a syndicate of about 6 women from Camden’s homeless unit won a seven-figure sum. They stayed on at work; their job was important and they had valuable experience. Within 6 months they’d all left – the management just couldn’t get out of the habit of treating them like dirt.

12

J-D 11.28.21 at 10:21 pm

I’ve always found striking an unsatisfactory tool for social equalizing because it is only available to some people and not others, and is much more effective for some than it is for others.

It is possible to conceive of better tools. However, people have to work with tools that they have, as opposed to tools they have merely conceived …

I would much prefer changes that increase the bargaining power of individuals (i.e. via laws against certain sorts of abuse, via a UBI, or via processes to increase competition in the demand side of labour markets such as public options for instance).

… for example, it is reasonable to suppose that a UBI and/or a job guarantee would substantially reduce employees’ need for the protection of unions; but if that’s so, then it follows by simple logic that in the absence of UBI and job guarantee (which is the situation we currently find ourselves in), the need for the protection of unions is increased.

Laws against abuses are always limited in their effect by practical barriers to their implementation; one of the things unions do is help their members to get laws invoked and applied.

Unions can abuse power just as much as monopsonists or monopolists can.

Anybody who has any kind of power can abuse it; it is futile to respond by suggesting that nobody should have any kind of power. Abuse of power by unions is not on the same scale as abuse of power by monopsonists and monopolists because the power of unions is not on the same scale as the power of monopsonists and monopolists.

13

Tm 11.29.21 at 5:50 pm

“striking an unsatisfactory tool for social equalizing because it is only available to some people and not others … changes that increase the bargaining power of individuals (i.e. via laws against certain sorts of abuse)”

J-D already made a similar point but this is really worth stressing: even when there are good labor laws on the books, the vast majority of workers would never ever be able to successfully use them for their advantage without the support of a union. Because you see, legal recourse is “only available to some people and not others”, because it costs a lot of money and effort and know-how and determination to take your boss to court. Very few people try this on their own and when they try, they often end up regretting it even when the law is in their favor.

That was this week’s installment in the series “how Libertarianism works great in theory as long as you don’t actually try it”. Next week we’ll talk about all the things unions do for workers when they aren’t striking. (Yes striking is an important tool but not the only one).

14

tm 11.29.21 at 6:20 pm

(which is fitting for this thread btw)

15

J-D 11.29.21 at 9:37 pm

That was this week’s installment in the series “how Libertarianism works great in theory as long as you don’t actually try it”.

I want to move to Theory. Everything works in Theory.

16

J-D 11.29.21 at 9:40 pm

Kiwanda 13: I’m glad you pointed out that [deleted] voluntarily resigned her university position, in order to take up a better paid gig at an unaccredited right wing fantasy institution in the US (but the sponsors are no doubt real).

As I recall from another discussion, Chris Bertram wanted us not to discuss the person you have mentioned, for legal reasons.

17

Maria 11.30.21 at 7:10 am

Indeed, J-D. I probably shouldn’t even have let that mention through, and I don’t want this thread derailed. (sorry, tm)

18

tm 11.30.21 at 8:37 am

To get back to topic: I’m curious reason, have you actualy asked any nurses about unions? You do realize there are unions representing nurses. Do you think they are ineffective? Do the nurses you have asked about it say that they would prefer to fight for their rights individually than with union backing?

19

MPAVictoria 11.30.21 at 2:44 pm

Really enjoyed this post Maria. Thank you.

20

KT2 12.01.21 at 12:01 am

Excellent post.

Cory Doctrow today.

“The once and future mass-resignation and what it means for working people 

“This isn’t a covid story. It’s the story of the post-Black Death labor markets in England, where desperate noblemen passed the country’s first labor law, the 1349 Ordinance of Labourers. Chroniclers of the day urged “knights and churchmen” to get into the fields and shame their social inferiors back into harness.

https://sourcebooks.fordham.edu/seth/ordinance-labourers.asp

“This threat didn’t get the peasants back into the fields, so the law threatened out-of-work people with prison, capped wages at pre-Black Death levels, and banned begging at funerals (“practically the only form of social welfare available”).

https://pluralistic.net/2021/11/29/ordinance-of-labourers/#we-all-quit

21

J, not that one 12.01.21 at 5:13 pm

While Chetan Murphy’s comment @7 is well-taken, the idea that managers and bosses wouldn’t see employees as the enemy if it weren’t for corporate rules and the profit motive is amusing. It’s a dude thing, I think. They’ve so seldom been treated badly that they think it’s not that hard to prevent other men from doing that.

22

J-D 12.02.21 at 2:29 am

To get back to topic: I’m curious reason, have you actualy asked any nurses about unions? You do realize there are unions representing nurses. Do you think they are ineffective? Do the nurses you have asked about it say that they would prefer to fight for their rights individually than with union backing?

https://www.aph.gov.au/About_Parliament/Parliamentary_Departments/Parliamentary_Library/pubs/rp/rp1819/UnionMembership
According to this report, the Australian Nursing and Midwifery Federation is one of the unions which has experienced the greatest recent growth in membership, in a context of unionisation generally declining. It’s not conclusive evidence by itself, but it must indicate something.

23

Tm 12.02.21 at 10:06 am

Speaking of nurses’ unions:

Healthcare personnel in Switzerland can hope for a boost as voters decided on a proposal to improve working conditions for nurses.

Official results show 61% of voters approving the proposal on Sunday. Only one canton rejected the initiative. In a first reaction, the director of country’s nursing association, Yvonne Ribi, described the expected result as “historic”.

However, the nurses’ association as well as left-wing political parties and trade unions demand collective work contracts, more staff in hospitals and care homes as well as more family-friendly conditions in the health sector to prevent nurses from quitting their jobs after just a few years of professional experience.

https://www.swissinfo.ch/eng/swiss-voters-set-to-give-helping-hand-to-nurses/47130266

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